Many pets take medication for months or years: for joints, skin, thyroid, heart or allergies, to name a few. Running out on a Friday evening is stressful for you and can be uncomfortable for your pet. Refill and pickup calls are some of the most common calls we get, so here is how to make them quick.
Ask before the last few doses
The easiest refill is the one requested early. When you notice the bottle is about a week from empty, call us. That leaves time for the veterinarian to review the request and for us to have it ready, without a rush.
Have these details ready when you call
- Your name and your pet's name.
- The name of the medication and the strength printed on the label.
- How your pet has been doing on it, including anything new or different.
- When you would like to pick it up.
Why some refills need a vet to check first
A prescription is a veterinarian's decision about one specific pet, so every refill is approved by a vet. For some medicines, and for pets who have not been seen for a while, the vet may want a recheck exam or bloodwork before continuing. That is not red tape: doses can need adjusting as pets age, gain or lose weight, or as a condition changes, and some medicines need regular monitoring to stay safe.
Picking up
- Wait for the call or text that it is ready before you come in.
- Bring your pet's name and the medication name, so the front desk can find it quickly.
- If something changed since the refill was requested, tell us at pickup.
When not to wait for a refill
If your pet seems unwell, is not eating, is vomiting or has a reaction after a dose, do not wait for the next refill. Call us at (604) 888-2628, and outside our hours contact an emergency veterinary hospital.
Our hours are Monday to Friday 8:30 am to 7 pm, and Saturday and Sunday 9 am to 5 pm, at 101A-20995 88 Ave in Langley.
